See Frequently Asked Questions
Frequently Asked Questions
Where do I find my 4-digit order number?
You can find your order number on your receipt that was emailed to you post-purchase.
Do I really need to provide a Google Drive or Dropbox link?
If your order involves image design and you'd like us to use certain images, an accessible drive will help our team. If we don't have access to a drive, we'll attempt to pull imagery from your website or use stock imagery.
What if I ordered multiple services in the same order?
You may submit this form again, just make sure to use the exact same order number and note the difference in the "Tell Us More" section.
Where do I find my Facebook Ad Account ID?
You only need to provide your Facebook ad account ID if you purchased a Pro Setup. The ID can be found in your ad account billing area.
Where do I find my Google Ad Account ID?
You only need to provide your Google ad account ID if you purchased a Pro Setup. The ID can be found in the top right-hand corner of your account.